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  1. Warehouse organisation & control
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e-Warehouse - Performance management & OTIF

These two practical modules prepare you to manage warehouse processes rigorously using facts and results. You will learn how performance management and OTIF monitoring can improve warehouse efficiency, reduce errors and guarantee maximum delivery reliability for your customers.

Standalone module

e-Warehouse - Performance management & OTIF

🎯 Learning objectives

Performance management in the warehouse

  • Make data-driven decisions: Turn data from WMS, ERP and peripheral equipment into valuable insights for operations, planning, projects and ROI assessments.
  • Define key performance indicators (KPIs): Establish SMART KPIs and manage the balance between customer service (quality) and productivity (efficiency).
  • Interpret figures from three perspectives: Use trend analysis (development over time), goals/targets (standards) and benchmarking (comparison) to put KPIs into the right context.
  • Use profile indicators to explain performance: Determine why a KPI changes by analysing the impact of order, item and receiving profiles.
  • Build reliable dashboards: Remove anomalies from data and visualise results using target lines and the traffic-light method.

OTIF & customer-service indicators

  • Calculate & monitor the OTIF score: Understand and apply the strict On-Time In-Full metric to guarantee delivery reliability.
  • Measure quality indicators: Monitor and improve picking accuracy and Dock-to-Stock lead time.
  • Carry out root cause analyses: Identify errors and deviations in the delivery process and launch targeted improvement projects.
  • Apply a consistent quality standard: Establish clear definitions and SMART agreements on delivery performance for customers.
e-Warehouse - Performance management & OTIF

What is included in this product?

Standalone module

This product contains 2 e-learning modules. You complete the modules at your own pace.

Access available after purchase.

  • 016A 🎓 Performance Management
  • 017A 🎓 OTIF

Gerelateerde opleidingen

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    Individuele module

    €150,00 excl. btw (€181,50 incl. btw)

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    Individuele module

    €150,00 excl. btw (€181,50 incl. btw)

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    Individuele module

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Training several employees?

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Frequently asked questions

  • Each course and workshop clearly states the required entry level and any specific prior knowledge needed. Unsure which level best matches your experience? Feel free to contact us for advice.

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  • Yes. After successfully completing an online course or attending a workshop, you will receive an official Certificate of Participation, which you can add to your CV or LinkedIn profile.

  • Yes. Contact us as soon as possible and include your name and the course you registered for. You can find the applicable cancellation terms on the course page.

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  • Go to the page of the course you would like to take and click ‘Register’. Fill in the form with your details and complete your registration. You will receive a confirmation email with all the details immediately afterwards.

  • The requirements are listed on the workshop page and in your confirmation email. In most cases, you only need to bring your confirmation and, if needed, a laptop.

  • Yes, you can. However, you will need to complete a separate registration form for each participant.

    If you would like to register a larger group or are looking for tailored training at your own premises, there is an easier option! Contact us to discuss the possibilities for an in-company workshop.

  • Go to the workshop page, choose an available date and click ‘Register’. After entering your details, you will receive a confirmation by email.

  • Depending on your sector, region and type of organisation, our courses and consulting programmes qualify for specific training subsidies, such as KMO-portefeuille. Contact us or your contact person at your sector organisation (Cevora, Alimento, etc.) to explore the options available to your company.

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  • You can pay directly and securely online, including by iDEAL, Bancontact or credit card. For business registrations, you can also request an invoice in advance and pay it within the agreed payment period. Select the appropriate option when placing your order for each course.

  • Yes, absolutely. Almost all our workshops and training courses can be fully tailored to the specific processes and situations within your organisation. Contact us to discuss the possibilities.

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  • Our consulting service always starts with an initial consultation without obligation, during which we identify your specific logistics challenges and objectives. We then draw up a clear action plan and a suitable quotation.

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