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Q*For quality label

Zelco is certified by Management Information and received the Q*For quality label.

The Q*For audit method controls the quality of the service of training and consulting firms. 
A certification means that at least 80% of the customers are satisfied of the quality of the training and consulting missions.
The Q*For audit uses a detailed checklist and a tele survey among the customers to analyse the quality of the consulting and training services.

During the tele survey they checked following aspects of the service:

  • preliminary study
  • execution of the project
  • project management
  • reporting & tools
  • trainers
  • after sales 
  • relationship management
  • administration & logistics
  • price/quality comparison
  • general impression

Zelco is certified for both the consulting and training activities.

Read more about the results of the tele survey among our clients in the audit report of Management Information (only available in Dutch and French).

Take also a look in the report of quotations (only available in Dutch).

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